Privacy Policy

Please read this policy carefully before using the services of MTALK (www.mtalkesim.com) provided by AMA Asia Holdings Limited. By registering an account or otherwise using or visiting website, application, product, software, tool, data feed, and/or service (collectively the “Service”), you understand and agree to the terms of this policy. You agree that You are providing all information to us by your express consent and You have read, understood, and agree with the privacy practices described in this Privacy Policy, and the Terms and Conditions and the collection, storage and processing of Your information in accordance with them.

Who we are?

We at AMA Asia Holdings Limited (hereinafter mentioned as " MTALK ") take the protection of your privacy and personal data very seriously and treat them strictly confidentially in accordance with the statutory data protection regulations and this data protection guideline.

How to contact us?

Questions, comments and requests regarding this Privacy Policy are welcome and should be addressed to dpo@asiamedassist.org.

What Personal Data do we collect?

“Personal information” is any information that can be used by itself to uniquely identify, contact, or locate a person, or can be used with information available from other sources to uniquely identify an individual.

Personal information collected and/or held by us may include but is not limited to:

Name
Mobile Number
Email ID
Other information to provide you services

How will personal data be processed?

We collect and use your personally-identifiable information to:

provide the services,
to send information including technical notices, updates, security alerts, and support and administrative messages, if any;
with your consent, to send you marketing emails about upcoming promotions, and other news, including information about products and services offered by us and our affiliates.
To protect the security of our Service, servers, network systems and databases or to protect our customers and affiliates against liability or harm.
To implement and enforce our Terms and Conditions, this Policy, or agreements with third parties.
to comply with applicable laws and regulations and; confidentiality norms.
For internal record keeping purposes related to purchases, audits and transactions.

Consent

In some cases where we are not already authorized to process your Personal Data under applicable law, we may ask for your consent to process your Personal Data, including:

Special Categories of Personal Data

We may need to collect certain special categories of Personal Data from customers in order to provide the Services. We will only process such information with your explicit consent as required by law, which is obtained separately when you register for our Service and utilize our Services.

Marketing

To periodically send you promotional emails about new products or other information which we believe may be of interest and benefit to you and for other marketing purposes. You can adjust your communication preferences in your account settings or by unsubscribing to our marketing emails.

If you have registered an account with us, you will have agreed to provide your personally identifiable information in order to access the services. This consent provides us with the legal basis we require under applicable law to process your data.

Your rights

You maintain the right to withdraw such consent at any time. If you do not agree to our use of your personal data in line with this policy, please do not use our Services.
You have the right to revoke your consent to the use of data at any time with effect for the future if such data processing is based on your consent.
You have the right to access the data stored by us and the right to correct your data if it is incorrect
You have the right to object to the processing of your personal data, e.g. if your personal data is used for direct marketing purposes.
You have the right at any time to request information about the stored data and can demand the correction in the event of incorrect data storage.

Third party service providers used by us

This Privacy Policy does not apply to the privacy practices of third parties that we do not own or control, including but not limited to any third-party websites, services, applications, online resources to which this Site may link or otherwise reference (collectively Third-Party Service Providers or TPSP) that you may access through the Services.

Please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal data.

Implications of not providing your personal data and or withdrawing consent

If you do not provide personal information or withdraw consent, we may not be able to provide you services.

How long will your data be retained?

We will retain the above data for as long as necessary to provide the services to you, to address specific issues that may arise, or as otherwise required by law or by a responsible regulatory authority. We will only retain your personally identifiable information as long as reasonably required to provide you with the Services unless a longer retention period is required or permitted by law (for example, for regulatory purposes).

Some personal information may need to be retained longer to ensure that we can comply with applicable law and internal compliance procedures, including storing your email address to suppress marketing communications if you choose not to receive further marketing communications. Storing periods are based on business requirements.

Data security and encryption

All the personal data is hosted on data privacy

regulations compliant servers. All the commercially reasonable standards customarily in place in the industry, for usage, back-up storage and security for all electronic data and other information are maintained at all times.

We shall establish and maintain all the reasonable electronic and physical safeguards against unauthorized access, destruction, loss, accidental or unauthorized deletion, disclosure or alteration of any personal data or confidential information under applicable data privacy regulations. Therefore, while we endeavor to maintain physical, electronic, and procedural safeguards to protect the confidentiality of the information that we collect online, we cannot guarantee its absolute security. Our service has security measures in place designed to protect against the loss, misuse and alteration of the information under our control.

Changes to this Privacy Policy

We may update this Policy from time to time. Your acceptance of any changes to this Policy is indicated by your continued use of our Platform and the Services. We encourage you to periodically review our Platform and the Services and this Policy for any changes.